FREQUENTLY ASKED QUESTIONS

DO YOU SHIP INTERNATIONALLY?

We only ship within the United States at this time. 

WHERE WILL MY ORDER SHIP FROM?

Highland, Utah

Ordering:  You can place orders for our products from our online store.

Or, you can contact us by email at:  ellingsonmw@gmail.com or grant.ellingson@gmail.com

Or by Phone:  Mark: 801-244-0677    Grant: 801-362-2479

When placing your order, it is important that you verify your order, shipping and billing information to be correct so that it will not delay the receiving of your order.

What Are My Payment Options?

Payment: You have the choice of paying by Credit Card (in which the credit card is processed by PayPal--no credit card information is stored or maintained by Neighborhood Beekeeping), PayPal account, Check or Money Order. Orders will not be shipped until payment has been verified.

WHAT ARE MY SHIPPING OPTIONS?

Shipping & Delivery: You have choices of shipping methods from United States Postal Service. You order will be shipped within three business days of receipt of payment.

 

WHAT IS THE RETURN POLICY?

Returns & Replacements:  Neighborhood Beekeeping, LLC guarantees quality products and service. Your satisfaction is our first priority. If, for any reason, you are dissatisfied with your order, please contact us within 14 days of receipt of your order at (801) 756-5410 or send us an email at beejuvenatecustomercare@gmail.com. 

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Typically ships within 3 business days.

WHAT IS THE EXPIRATION ON BALMS?

We recommend using within one year of your purchase. 

DOES BEEJUVENATE HELP WITH ITCHING?

We and many of our customers find that Beejuvenate does stop skin from itching. Over a day or two as the skin heals, and the associated itch naturally goes away. Check out our testimonials to see how Beejuvenate has helped others with eczema and dry itching skin. 

DOES IT LEAVE THE SKIN OILY?

Beejuvenate balms will take a few minutes to absorb into your skin. Because of the quality of our product you only need a pea sized amount of balm for each hand. If your skin feels oily after about five minutes, make sure to use a bit less the next application.

Beejuvenate is very different from many of the lotions and balms you've used in the past. Often lotion companies use alcohol, which absorbs moisture. This may be why regular lotions don't feel oily immediately after use. However, how do you moisturize your skin with ingredients designed to draw the moisture back out?

WHEN WILL I START SEEING RESULTS?

We began selling Beejuvenate at expos and farmers markets. We would apply the balm to only one hand, so people could easily see if it really made a difference. We got a kick every time when the next morning ladies would come emphatically demand, "Do the other one". We often hear, "I had no idea it was going to work THAT well". You will begin seeing results the next day. In extremely irritated skin we encourage application multiple times a day. Once you try one of our balms you will be hooked! 

 

ARE BEEJUVENATE BALMS ORGANIC?

All of the essential oils and butters we use are certified organic. However, Beejuvenate has not yet gone through the process to become USDA certified organic. All of our products are all natural and safe for family use. 

IS THIS SAFE FOR PEOPLE WITH ECZEMA?

Some of our most frequent customers continue to buy our balms to treat eczema symptoms. They LOVE it!  Watch this video to hear Mindy's experience. 

Eczema is a breakdown of the skin to retain moisture. Beejuvenate is 22% beeswax and works so incredibly well because it preforms the function of the skin by sealing essential oils and nourishing butters into damaged skin. This allows healing and hydration to resolve many eczema cases. 

IS THERE A SCENT FREE VERSION?

If you have sensitive skin or prefer scent free products we recommend our Natural balm.

One of the most common uses of our Natural balm is for essential oil gurus to come up with their own custom scents. By melting down Beejuvenate and adding original blends of oils you can create your own "perfect" balm. We would love to hear what delicious scents you come up with! Tag us on social media @beejuvenate. 

ARE BALMS DAIRY AND GLUTEN FREE?

Beejuvenate balms are dairy and gluten free. 

DO BALMS CONTAIN SOY?

 Beejuvenate balms do not contain soy. 

Does Beejuvenate Prevent Sunburns?

Beejuvenate balms do not prevent sunburns, but will help heal sunburned skin.

Does Beejuvenate Prevent Stretch Marks?

New mommies, who used Beejuvenate during their pregnancies, have reported it as being their secret weapon to preventing stretch marks. 

"I began using Beejuvenate a couple weeks into my first pregnancy. Having got stretch marks in other places during my freshman year of college I knew I would be prone to getting them on my belly as well. I religiously used the balm daily and am happy to report that I didn't get a single stretch mark from my pregnancy! I was amazed and to top it off, my skin felt amazing!" -Katie Ellingson